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COVID-19

Windsor Health’s Response

We are committed to ensuring the safety of our customers, employees and community. Here you will find important information and support resources as we stand together in response to Coronavirus (COVID-19).

Windsor Health has executed a comprehensive response to the pandemic which continues to support our customers and staff over this time.

We are following all the advice from the World Health Organisation, Australian Federal Government, the Department of Health and Human Services and we are meeting the official Australian Government COVID-19 guidelines.

The response measures we have in place include:

For customers

  • Official social distancing practice of a distance of 1.5 meters is practiced.
  • Windsor Health has encouraged all customers, staff and community members to downloaded and register for the Australian Federal Government’s COVIDSafe app.
  • Customers and staff are encouraged to practice good hygiene, masks (if required), including handwashing, covering sneezes and coughs.
  • Timely communications to customers via phone, email, text messages (SMS)

 

For staff

  • Official social distancing practice of 1.5 meters is practiced.
  • Mandatory training on hygiene and hand washing has been completed by all staff to ensure customers are best supported.
  • Non-essential meetings have been cancelled and other meetings are held via teleconference.
  • If staff or customers show any signs of respiratory symptoms (cold, cough and/or fever), staff will need to inform their manager, seek medical attention and absent themselves from work. Customers will be supported to seek medical advice.
  • All staff to wear PPE as directed by DHHS
  • Windsor Health has encouraged all customers, staff and community members to downloaded and register for the Australian Federal Government’s COVIDSafe app.
  • Timely communications to staff via phone, email, text messages (SMS)
  • The pandemic situation and information is changing frequently and Windsor Health will continue to respond as further information becomes available.

Contacts

If you have a specific question or need to speak to Windsor Health directly, please contact us