Windsor Health Pty Ltd collect and hold your personal information, that is, information about you such as your name, address, phone number, email address, date of birth, tax file number, NDIS number, bank account details, nominated representative details, health and support needs, medical details, abilities and routines, and records of our dealings with you.

Windsor Health Pty Ltd collects this information for the purpose of providing and administering our services and otherwise engaging with you as one of our clients, nominated client representative or support workers. Windsor Health Pty Ltd may use your personal information in order to provide you with information about activities, services, and events that may be of interest to you including updating you on changes to our services or to request your advice and feedback for quality improvement. You may opt-out of receiving our communications at any time by asking us to remove you from our mailing lists via the contact details below.

Windsor Health Pty Ltd collects your personal information directly from you or your nominated representative unless it would be impracticable or unreasonable to do so. You may refuse to provide us with some, or all, of your personal information, however, this may prevent or limit the ways in which we can interact with you, including providing you with our services. Windsor Health Pty Ltd is required to keep some of your information for certain periods of time. The required statutory period of seven years from when we cease to provide services for you is required. We may keep your information for longer and this will enable us to reference it should you need to contact us in the future.

Windsor Health Pty Ltd will seek your permission to disclose necessary personal  information to relevant third parties, such as related organisations, service providers, government and related authorities to enable us to administer the service you are accessing unless we are legally required to disclose it for legal or accounting purposes. We will not disclose your personal information outside of Australia. Windsor Health Pty Ltd will take all necessary measures to prevent unauthorised access to, or disclosure of, your personal information. All information collected is stored securely onsite and in an online secure customer relationship management system. Only employees who are authorised to handle sensitive information will have access to your records. Our Privacy and Confidentiality Policy sets out our approach to managing your personal information. In particular, it explains how you may seek to access and/or change the personal  information that we hold about you, as well as how to make a complaint about a breach of our obligations under the Privacy Act, and how we will deal with complaints.