0404319230 | 0415320468 support@windsorhealth.com.au

NDIS Support Coordination 


Support coordination helps you to make the best use of your supports in plan.

Support coordination is a capacity building support which helps you to:

  • Understand and use you NDIS plan to pursue your goals
  • Connect you with NDIS providers, community, mainstream and other government services
  • Build your confidence and skills to use and coordinate your supports.


What is support coordination?

It’s support to help you understand and get the most out of your plan

Depending on your individual goals and plan you may receive funding for a support coordinator. Support begins once a plan has been approved, and from there you’ll work together to unpack your plan, decide how to spend your funds to get the most value, and choose the providers that best meet your needs.

How to get support coordination?

Get extra support on your side and live the life you want

To get the help of a support coordinator, ask for it to be included in your plan at your planning meeting. But before that, it’s worth taking the time to note the reasons WHY you need the extra support, so you are well prepared.

Explaining why you need support coordination

Not everyone is eligible for support coordination to be funded separately, so for your best chance of having it included in your NDIS plan, you should highlight to your LAC or ECEI the reasons why you need it. Here are some example situations.

Your disability

For example, because of:

  • communication difficulties
  • changing or high health needs
  • complex support needs multiple disabilities

Your social situation / support network

For example, because of:

  • there are other family members with a disability
  • your family situation
  • little or no support networks your current living arrangements

Your limited experience exercising Choice and Control

For example, because you need assistance with making informed choices and having control over how your NDIS plan is implemented. Including knowing how to:

  • select providers
  • provide feedback to your providers
  • be an active partner in your therapy
  • provide compliments complaints and feedback to your provider
  • understand and unpack your budget

Your personal situation

For example, because of:

  • have cultural and language barriers
  • are new to NDIS and its processes
  • are a younger person in an care facility
How we work as your support coordinator?

Not sure how to get started with support coordination or want to know what happens next? Let us step you through the process of signing up and working with MyIntegra, so you can maximise your NDIS plan today.


1. Get in touch 

When you sign up for support coordination, it’s a good idea to have your NDIS plan handy, and if required, your nominee details.

Support coordination is funded through your NDIS plan under Capacity Building. Alternatively, you can use your Core Support budget to pay for a support coordinator.



2. Let’s get to know each other

We will put you in touch with one of our local support coordinators, who will chat with you about your plan, your goals and answer any of your questions. This is your chance to see if they are a good fit for you! If you want to move ahead, we will ask you to agree to our Service Agreement.


3. Service Agreement

We will send you a copy of the Service Agreement for you to review and agree to. This document talks about how we will work together. Our support coordinators can go through the agreement with your and help you to complete your details in the Service Agreement form if you wish.


If you need any help understanding the information in the Service Agreement, please get in touch with our friendly team who will be happy to answer your questions.


4. It’s go time

Our local support coordinator will meet with you at some place convenient to you – at your home, a café or over the phone if that’s more appropriate. They will go through your plan and make sure you understand what’s in it and identify the types of supports and products you could be using to make the most of your funds and achieve your goals. Then we get to work!


We’re with you on your NDIS journey – from getting your plan up and running to helping you at plan review time.


What does a Support Coordinator do?

The role of a Support Coordinator is to work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage your service delivery tasks, live more independently and be included in the community.


A support coordinator will: 

  • Help you to understand and implement the funded supports in your plan
  • Link you to providers, as well as community and government services you could use
  • Assist you to negotiate with providers about the supports and services they will offer, how much it will cost, and resolve points of conflict
  • Negotiate and develop service agreements between you and your providers
  • Assist you to maximise your plan by ensuring that you are getting the most out of your funded supports in line with your needs and preferences
  • Assist you to build your ability to exercise choice and control 
  • Build your capacity to act independently so you are empowered to coordinate your own supports and participate in your community

  • Assist you in planning and preparing for your plan review


How to switch support coordinators?

Looking to make the switch to Windsor Health?

The NDIS is designed to give participants choice and control. This includes choosing your support coordinator.

No matter how far you are into your NDIS plan, you can switch support coordinators if you feel like you’re not getting the support you need.

Call us on 0404319230 or 0415320468

Email: support@windsorhealth.com.au

Referral Form: https://windsorhealth.com.au/referral/